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are returns and exchanges accepted?
where are you based and do you have a storefront?
do you accept custom orders?
payments accepted?
shipping?
are your wigs hand or machine made?
are returns and exchanges accepted?
Returns are accepted with a %30 restocking fee non negotiable. Wig must be in the original condition and must be inspected before a refund is issued. no alterations, no glue, no color added, no cutting. Customer is responsible for return shipping.
Exchanges at %100 are accepted with the following conditions: Wig lace must be uncut, the length when received; wig must be in its original condition, unstyled, uncut, uncolored. absolutely no alterations. exchange inquiry must be received within 3 days of the customer receiving the wig. customer is responsible for return shipping both ways.
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where are you based and do you have a storefront?
We are based in queens, New York in the U.S. We do not have a store front at this time but we will in the near future. Local customers can arrange to pick up their products after prepaying to avoid shipping costs.
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do you accept custom orders?
Yes. any wig can me made upon request.
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payments accepted?
Paypal. Google checkout coming soon.
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shipping?
shipping thru USPS priority mail mainly. UPS,DHL, and FedX occassionally used. If you have a preference you will have to pay the difference in the cost of shipping. Rush orders are accepted but rush is put on the delivery method not the handling time. normal handling time before a wig is shipped out is 4 business days.
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are your wigs hand or machine made?
Our Full lace wigs are handmade. Front lace wigs are handmade with machine made tracks. Full lace synthetics are handmade. We make wigs on premises and we use established manufacturers when necessary.
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